What are your available shoe sizes?

Our Standard sneakers’ sizes range from EUR35-46 and Premium sneakers’ sizes range from EU36-46.

Our kids’ sizes range from EUR28-34 (pre-order required).

Am I able to change shoe sizes on the day of my session?

Changing of sizes is allowed on the day of your session. However, it will be subject to our stock availability. 

What brand of sneakers do you use?

Our sneakers are unbranded, we exclusively manufactured them for our sneakers workshop.

Do your sneakers sizes run big or small?

Sneakers provided fit true to size, if you are half-size, we recommend sizing up.

Do you provide other sneaker designs?

We currently only provide one type of sneaker design.

How many stencils can I choose? 

You can choose one stencil design per person from our stencil list. If more than one stencil is chosen, only the first inputs will be provided. We have a stencil add-on option at $3 per design.

Am I able to choose stencil designs that are not from the catalog?

Yes, you may look for your own custom stencils to submit! However, do note that the final stencil may not turn out exactly the same as the original image. We will edit custom stencils by removing certain details in order for customers to have an easier and more seamless experience with stencils! Do refer to our stencil guidelines for more information.

Are there any extra charges for custom stencils?

Yes, Custom stencils require an additional fee of $3. However, they will be subject to approval (please refer to our custom stencil guidelines).

How do I look for custom stencils?

The easiest way to look for custom stencils is to Google the designs you want with the word “stencil”, “colouring”, or “drawing” at the back. For example, Rose stencil/colouring/drawing.

Are you able to create custom stencils?

Unfortunately, we do not create stencil designs from scratch. 

Am I able to have more stencils cut during my session?

As stencils take quite some time to prepare, we do not cut stencils during sessions.

How will my stencil be sized?

Normal sized stencils will be resized to fit the middle portion, or side-back portion of the shoe, with some overlapping of areas depending on the images length to height ratio. Larger images will be resized into larger stencils. Feel free to provide specific dimensions for your stencils (if any).

If I am unable to finish my work, can I request for an extension?

Yes, you can! There will be an additional charge of $5 per person per 30 minutes of extension. However, only if the next session is not fully booked. In the instance where you are unable to finish and the next session is fully booked, you will be allowed to bring home your paint to finish up!

I am unable to make the session that I booked, am I able to reschedule?

Yes, you may reschedule your booking via IG DM @artistra.studio or via email at hello@artistra.org. However, you will only be allowed to make 1 time rescheduling and it needs to be at least 48 hours before your session. Rescheduling within 48 hours will result in a $40 charge per person.

I am unable to make the session that I booked, am I able to cancel for a full refund?

Cancellation of appointments will need to be done within 48 hours from the date of booking if you wish to cancel your appointment after 48 hours, cancellation fees may apply.

I am running late for my session, will there be any penalty?

There will be no penalty! However, the countdown timer on your table will start at the time of your session, regardless of when you arrive.

Can I bring my own food to the studio during my session?

Sorry! No outside food is allowed but we do allow drinks as long as you clear them after your session.

I can’t draw, will I be unsuitable to sign up for a session?

Don’t worry! Our friendly staff will be there to provide guidance throughout your session! Stencils will also be provided, so drawing skills are not required!